BEWARE OF FRAUD
The government explicitly warns citizens against fraudulent calls or fake websites asking for "registration fees" to fast-track applications.
Registration on the official portal is 100% FREE. Never share your bank OTP or pay upfront fees to unverified telecallers.
Central Helpline Numbers
To directly assist citizens with the PM Surya Ghar Muft Bijli Yojana, the Ministry of New and Renewable Energy (MNRE) has established dedicated support channels.
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National Toll-Free Number:
155245
This is the dedicated helpline for all queries related to rooftop solar registration, vendor issues, and subsidy tracking. -
Alternative Toll-Free:
1800-180-3333
General MNRE centralized helpline.
Email Support
For technical issues with the portal (e.g., OTP not receiving, login failures, document upload errors), users can reach out via email:
Official Email ID: rts-mnre@gov.in
The Grievance Escalation Matrix
If you face an issue that is not resolved by the standard toll-free helpline, do not panic. You can escalate the matter systematically following this official 4-level structure:
Level 1: The Empaneled Vendor
Any issues related to the physical installation, panel performance, or inverter faults should first be directed to the vendor who installed the system. They are legally mandated to provide 5 years of AMC (Annual Maintenance Contract).
Level 2: Local DISCOM Office
Issues regarding net meter installation delays, technical feasibility rejections, or billing anomalies should be taken directly to the local Sub-Divisional Officer (SDO) of your electricity board.
Level 3: State Nodal Agency (SNA)
If the local DISCOM is unresponsive, consumers can contact their respective State Nodal Agency head office (e.g., UPNEDA in UP, MEDA in Maharashtra).
Level 4: MNRE Grievance Portal
If your subsidy is delayed well beyond the 30-day
post-commissioning window, a formal, high-priority grievance can
be raised directly on the
pmsuryaghar.gov.in
portal under the "Grievance/Helpdesk" section.